Customer Success Manager, Working Student

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist new users during the onboarding process by explaining the application and optimal practices.

• Proactively identify challenges and analyze usage trends.

• Perform strategic check-ins with customers.

• Collect customer feedback and communicate feature requests and issues to the product team.

• Empower customers to become proficient users and assist them in transitioning to appropriate plans.

• Re-engage with at-risk accounts to ensure renewals.

• Develop webinars, help articles, templates, and automated nurturing flows.

⛳️ Requirements

• Ideally, prior experience with Shopify or in a related app environment; alternatively, a strong eagerness to learn.

• Ability to think analytically and in a structured manner.

• Excellent communication skills.

• Enjoyment in guiding customers through intricate topics.

• Technical comprehension.

• Capacity to rapidly acquire new tools and processes.

• Proficient in the German language.

• Proficient in the English language.

• Applications should include a CV and cover letter using the informal “du” form.

🏝️ Benefits

• 16 days of annual leave.

• A day off on your birthday.

• Christmas Day off.

• New Year’s Eve off.

• 100% remote work opportunity.

• Flexible working hours: work at your convenience.

• Performance-based evaluation instead of assessments based on hours worked.

• A team culture that values humor, clear meeting structures, and respect for personal time.

• A growth-oriented mindset with opportunities for personal development.