Customer Success Manager – Werkstudent

This is a fully remote position, open to applicants in Germany.

📋 Description

• Support new users during their onboarding and explain the app along with best practices.

• Proactively manage customer relationships, identify challenges early, and analyze usage patterns.

• Conduct strategic check-ins.

• Relay customer feedback, feature requests, and bugs to the product team.

• Develop up-selling and cross-selling strategies and guide customers to the appropriate plan.

• Activate at-risk accounts and ensure renewals.

• Create webinars, help articles, templates, and automated nurture flows.

⛳️ Requirements

• Ideally, some experience with Shopify or in the app environment – alternatively, a strong willingness to learn.

• Structured thinking.

• Clear communication skills.

• Enjoy guiding customers through complex topics.

• Technical understanding.

• Ability to quickly adapt to new tools and processes.

• Excellent proficiency in both German and English.

🏝️ Benefits

• 16 days of vacation.

• Time off on your birthday, Christmas, and New Year's Eve.

• Flexible working hours: work when you want.

• 100% remote / Remote-first work environment.

• Performance-based evaluations instead of time-based assessments.

• Growth mindset and opportunities for personal development.

• A humorous team culture, clear meeting formats, and after-work gatherings.