Customer Success Manager, Swedish Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the voice of the customer and advocate for internal customer needs.

• Transform customer insights into actionable strategies that enhance outcomes and improve the customer experience.

• Facilitate the realization of customer value and assist clients in achieving their desired business results.

• Optimize the value derived from customers' investments in Unit4.

• Enhance product adoption and maturity by providing success planning, guidance, and value-added engagements.

• Identify and promote upsell and cross-sell opportunities by collaborating with Sales on qualified leads.

• Function as the primary point of contact for Customer Success.

• Proactively manage customer risks and support retention efforts.

• Create and maintain success plans that align with strategic objectives, milestones, and anticipated outcomes.

• Lead executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Convey customer goals, challenges, product requirements, and value drivers to Product, R&D, Support, and Sales teams.

• Manage retention and churn in the region, contributing to overall global retention goals.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• Proficient in English and Swedish, both written and spoken.

• Exceptional communication and relationship management abilities.

• Experience in a customer-facing position with a focus on delivering customer value and business outcomes in a cloud software context.

• Technically savvy and knowledgeable about customer engagement technologies, industry best practices, and emerging trends.

• Prior experience in the ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as required, up to 20%.

• Capability to build strong customer relationships that foster retention of recurring revenue, expansion opportunities, and successful outcomes for customers.

• Ability to convert customers' strategic goals and objectives into actionable success plans.

• Skilled in collaborating effectively with both internal and external stakeholders.

• Clear and professional communication style, demonstrating empathy and enthusiasm.

• Ability to lead through influence and establish trust.

• May require security clearance and background checks for customer projects and access to sensitive customer information.

🏝️ Benefits

• Flexible Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for professional growth.

• Resources and guidance for career development.

• Collaboration with talented colleagues, role models, and mentors.

• Commitment to sustainability initiatives, including Environmental, Social, and Governance strategy and the Act4Good program.

• A safe and inclusive workplace environment.

• Access to Employee Resource Groups open to all employees.

• Commitment to equal opportunity.

• Potential for background-check handling in accordance with local privacy regulations.