Customer Success Manager, Swedish Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as the voice of the customer and advocate for internal clients.

• Transform customer insights into actionable steps that enhance outcomes and experiences.

• Foster the realization of customer value and optimize the benefits of Unit4 investments.

• Boost product adoption and maturity through strategic success planning, guidance, and customer interactions.

• Recognize and promote upsell/cross-sell opportunities via qualified leads in collaboration with Sales.

• Function as the main point of contact for Customer Success, proactively managing risks and supporting customer retention.

• Create and uphold success plans that align with the strategic goals, milestones, and anticipated outcomes of customers.

• Facilitate executive business reviews and strategic discussions with C-level stakeholders.

• Convey customer objectives, challenges, product requirements, and value drivers across Product, R&D, Support, and Sales teams.

• Oversee retention and churn within the region, contributing to broader global retention goals.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• Proficient in both English and Swedish (spoken and written).

• Strong communication and relationship management abilities.

• Capable of leading through influence and trust.

• Experience in a customer-facing role aimed at enhancing customer value and achieving business outcomes in a cloud software setting.

• Technically knowledgeable and familiar with customer engagement technologies, best practices, and industry trends.

• Previous experience in ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as necessary (up to 20%).

• May require security clearance and background checks for customer projects and access to sensitive customer information.

• Right to work and personal identification may be necessary for security verification.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for personal and professional growth.

• Resources and guidance for professional development.

• Collaborate with talented colleagues, role models, and mentors.

• Safe and inclusive work environment.

• Employee Resource Groups accessible to all.

• Commitment to sustainability through the Environmental, Social, and Governance strategy and Act4Good programme.