Customer Success Manager, Swedish Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the voice of the customer and an internal advocate.

• Transform customer insights into actionable strategies to enhance outcomes and improve the customer experience.

• Facilitate the realization of customer value and optimize Unit4’s investment benefits.

• Boost product adoption and maturity through success planning, guidance, and customer interactions.

• Identify and pursue upsell/cross-sell opportunities through qualified leads in collaboration with the Sales team.

• Proactively manage customer risks and support retention as the main contact for Customer Success.

• Create and uphold customer success plans aligned with strategic goals, milestones, and anticipated results.

• Conduct executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Share customer objectives, challenges, product requirements, and value drivers with Product, R&D, Support, and Sales teams.

• Oversee retention and minimize churn across the region.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• Proficient in English and Swedish (both verbal and written).

• Experience in a customer-facing role aimed at driving customer value and achieving business outcomes within a cloud software environment.

• Technically savvy and knowledgeable about customer engagement technologies, best practices, and industry trends.

• Previous experience in ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as necessary, up to 20% of the time.

• Outstanding communication and relationship management abilities.

• Capable of leading through influence and fostering trust.

• Adaptive, inquisitive, responsible, and collaborative.

• Open to potential security clearance and background checks, including right-to-work, personal identification, and work history disclosures where legally applicable.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for professional growth.

• Access to tools and guidance for professional development.

• Collaboration with talented colleagues, role models, and mentors.

• Participation in sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme.

• A safe and inclusive work environment.

• Employee Resource Groups available to all employees.

• Commitment to equal opportunity.

• Possible background checks conducted in accordance with local privacy laws.