Customer Success Manager – Strategic

This is a fully remote position, open to applicants in Texas.

📋 Description

• Guide prominent enterprise clients through their entire journey, from onboarding to integrating KNIME into their daily workflows.

• Act as a primary point of contact and cultivate strong relationships with customers.

• Collaborate with account managers and internal experts to convert customer objectives into measurable value.

• Facilitate onboarding, enable users and administrators, expedite time-to-value, and establish foundations for adoption.

• Convert usage data into measurable outcomes, agree on success metrics, and ensure continuous customer value delivery.

• Conduct structured check-ins and business reviews, showcase progress, and outline next steps.

• Foster executive sponsor relationships and navigate multi-stakeholder, multi-business-unit organizations.

• Identify growth opportunities through usage patterns and stakeholder engagement.

• Partner with Account Executives to drive business expansion.

• Ensure predictable renewals by identifying risks early, communicating value, and planning for renewals.

• Manage strategic accounts or broader portfolios using structured, repeatable processes and automation.

• Handle escalations with Support and Product teams.

• Relay customer feedback to Product and coordinate with Sales Engineering, Professional Services, and partners.

• Drive customer adoption, satisfaction, retention, and growth outcomes.

⛳️ Requirements

• 7-8+ years of experience in customer success, account management, or technical consulting with enterprise software clients.

• Experience with renewals and expansion ownership.

• Proven track record of building relationships with VP and C-level stakeholders in large, complex organizations.

• Technical credibility in data analytics or ETL tools.

• Capability to discuss workflows, deployment, and governance with practitioners and IT personnel.

• Ability to translate product features into real business results.

• Skill in linking usage and adoption to concrete business outcomes.

• Proficiency in building trust among stakeholders and navigating complex organizations.

• Aptitude for early risk identification, responding to signals, and driving progress.

• Ability to closely collaborate with Account Managers, Sales Engineers, and technical teams.

🏝️ Benefits

• Purpose-driven work that assists organizations in transforming data into insights for improved decision-making using an intuitive, open-source platform.

• Engage with a diverse range of clients, from mid-market enterprises to global corporations across various industries.

• Enjoy autonomy and collaboration while owning accounts alongside a supportive, experienced team.

• Experience learning and growth in an international setting with exposure to data analytics, AI, and customer success best practices.

• Benefit from subsidized gym memberships and sports offerings in selected locations.

• Take advantage of hybrid and remote work options with flexible hours to promote work-life balance.