This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee the onboarding process for customers, establishing use cases and success KPIs, while ensuring product activation within the initial 30 to 60 days.

• Track customer health, product utilization, engagement levels, and potential risk indicators.

• Modify Customer Success Paths to enhance adoption rates and mitigate disengagement.

• Conduct Success Reviews linking product adoption to quantifiable business results.

• Manage renewal results, identify potential risks, and optimize customer retention efforts.

• Discover opportunities for increased product adoption and account growth.

• Collaborate with Sales, Support, Product, and Science teams.

• Provide structured customer feedback to enhance the platform and overall customer experience.

• Contribute to renewed ARR, Gross Revenue Retention, customer health metrics, product adoption, and renewal predictability.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Success, Account Management, or a related customer-facing role within B2B SaaS, along with significant experience in recruitment, HR consulting, or HR initiatives.

• Expertise in structuring customer onboarding, formulating long-term engagement strategies, and creating scalable customer success processes and playbooks.

• Proficient in analyzing product utilization data, customer health scores, engagement metrics, and early warning signals.

• Exceptional stakeholder management and communication abilities.

• Self-motivated, independent, and results-oriented, demonstrating strong ownership.

• Business-savvy understanding of product adoption, customer value, and retention as key contributors to recurring revenue.

• Comfortable utilizing AI-driven tools such as ChatGPT, Claude, or Gemini.

• Native Spanish speaker is essential.

• Proficient in professional English is required.

• Familiarity with the Spanish business landscape.