This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate within a team to achieve engagement, usage, and renewal goals for your designated districts.

• Analyze usage, engagement, and outcome data to evaluate the health and required actions for each district.

• Develop and sustain relationships with directors and executives across your districts.

• Oversee the renewal process, including quoting, securing verbal approvals, and obtaining signatures for your districts.

• Deliver well-organized customer feedback to the Product Team, gathered during customer interactions.

• Continuously identify and document issues and challenges faced by the districts.

• Maintain updated account records and notes in a CRM system, such as SalesForce, Gainsight, or other customer success tools.

⛳️ Requirements

• A minimum of 3 years of professional experience.

• At least 1 year of experience in implementation and customer success within a SaaS company, preferably in the K12 or EdTech sector.

• Strong capacity to multitask and manage a substantial portfolio of accounts.

• Experience or capability to operate effectively in a remote work environment.

• Excellent interpersonal skills.

• Project management expertise, with an understanding of task dependencies and sequencing.

• A positive attitude, maintaining optimism even in high-pressure situations.

• A proactive, entrepreneurial mindset, eager to take the initiative in a fast-paced, dynamic setting — with the ability to locate the right information as needed.

• Proficient in closing renewals and exploring expansion opportunities through multi-threading.

• Technical skills: Proficiency in Google Suite (Sheets, Slides, etc.) and Apple/Mac is required.

• Willingness to travel up to 10% for customer meetings, training sessions, occasional conferences, and company offsite events, primarily during the back-to-school season (August - October).