Customer Success Manager – SMB

This is a fully remote position, open to applicants in Finland, +2 more countries.

📋 Description

• Oversee a designated group of corporate clients utilizing Arctic Wolf’s CyberSOC solution.

• Meet renewal and growth objectives through consultative sales methods.

• Engage with customers to gather insights and relay feedback to the organization.

• Ensure customer satisfaction by conducting quarterly account evaluations.

• Negotiate upsell opportunities by effectively presenting additional Arctic Wolf service options.

• Provide guidance to clients using expertise in the domain and product to formulate future growth strategies.

• Organize and prioritize a high volume of tasks and inquiries.

• Address customer issues and requests, including clarifying inquiries, assessing potential actions, and guiding clients toward alternative solutions.

• Develop and oversee automated processes to predict and communicate about at-risk customers.

• Formulate risk management strategies to retain clients at risk of churn.

• Typically travel 10% of the time or less.

⛳️ Requirements

• Ability to adapt and thrive in a fast-paced, evolving environment.

• Proficiency with technology.

• Familiarity with spreadsheet applications and Salesforce.

• Strong commitment to customer service, business integrity, and data protection.

• Over 5 years of proven success in a sales position, preferably within a tech company.

• Previous field sales experience is highly desirable.

• Capability to use technology that involves keyboard interaction, verbal communication, and visual engagement with device screens.

• Ability to navigate office environments if situated in a corporate office.

• Mobility adequate for business travel via public and private transportation.

• Responsibilities may include moving or lifting weights of 25 pounds or less.

• Must successfully pass a criminal background check and employment verification.

🏝️ Benefits

• Variable incentive compensation.

• Equity grants for new hires.

• Comprehensive benefits package.