Customer Success Manager – SMB

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Oversee a portfolio of corporate clients utilizing Arctic Wolf’s CyberSOC solution.

• Meet renewal and growth objectives through a consultative sales approach.

• Engage with customers to gather insights and relay feedback to the organization.

• Ensure client satisfaction by conducting quarterly account evaluations.

• Negotiate upsell opportunities by effectively presenting additional Arctic Wolf services.

• Provide guidance to clients using expertise in domain and product knowledge to formulate future growth strategies.

• Organize and prioritize tasks and requests to address customer concerns promptly.

• Pose clarifying questions, evaluate the impact of issues, assess possible actions, and make informed recommendations.

• Guide customers towards alternative solutions when feasible.

• Develop and maintain automated systems to predict and communicate with at-risk clients.

• Create risk management strategies to retain vulnerable accounts.

• Perform responsibilities in line with AWN's information security policies, standards, processes, and controls.

⛳️ Requirements

• A minimum of 5 years of proven success in a sales position.

• Sales experience ideally within a technology-focused organization.

• Field sales experience is highly preferred.

• Capability to adapt and thrive in a fast-paced and evolving environment.

• Strong aptitude for technology.

• Proficiency in spreadsheet applications and Salesforce.

• Excellent focus on customer service, business quality, and data security.

• Ability to effectively plan and prioritize a high volume of tasks and requests.

• Proficient in using technology that involves keyboards, verbal communication, and screen devices.

• Willingness to travel using both public and private transportation as needed.

• May occasionally require moving or lifting items weighing 25 pounds or less.

• Typically, 10% or less of travel for business purposes.

• Candidates must successfully pass a criminal background check and employment verification.

🏝️ Benefits

• Variable incentive compensation.

• Equity grants for new hires.

• Comprehensive benefits package.

• Criminal background check and employment verification are conditions of employment.