Customer Success Manager, Retail & Consumer Goods

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a customer portfolio within the designated industry vertical, acting as the primary advisor throughout the entire customer lifecycle.

• Cultivate trusted relationships with key stakeholders by gaining insights into their business, objectives, competitive landscape, and marketing strategies.

• Enhance customer retention, boost revenue growth, and ensure long-term success through strategic account planning, business reviews, campaign optimization, and tailored recommendations.

• Identify opportunities for expansion and collaborate with the sales team to increase customer investment while meeting shared revenue targets.

• Spearhead the onboarding process for new customers, ensuring they derive value from the MNTN platform.

• Acquire in-depth knowledge of industry trends, seasonal opportunities, performance benchmarks, and customer requirements.

• Monitor account health, foresee potential risks, and proactively address challenges.

• Work collaboratively across departments to provide a seamless customer experience and refine playbooks, processes, and best practices.

• Meet or surpass retention, net revenue, and expansion targets.

• Keep precise CRM data, account plans, and customer health metrics up to date.

⛳️ Requirements

• 3–6 years of experience in Customer Success, Account Management, or a related customer-facing role managing strategic customer relationships.

• Familiarity with digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing.

• Demonstrated success in enhancing customer retention, revenue growth, and expansion within a dedicated book of business.

• Strong skills in relationship-building with the capability to influence stakeholders and act as a trusted advisor.

• Experience working closely with Sales Executives.

• Excellent communication and presentation abilities.

• Proven track record of leading executive business reviews and engaging in strategic customer discussions.

• Comfortable using data and performance insights to uncover opportunities, address issues, and showcase business value.

• Proficient with Salesforce, Intercom, or similar CRM and customer engagement platforms.

• Must be adept at managing customer relationships and presenting effectively over Zoom in a digital remote setting.

• E-commerce experience in the retail or consumer products sectors is preferred, though not mandatory.

🏝️ Benefits

• People-first company culture.

• Recognized as one of Ad Age’s Best Places To Work in 2026.

• Flexible remote work environment.

• Occasional in-person customer meetings may be required.