Customer Success Manager, PubSec

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of Customer Success Managers based in North America, focusing on customer adoption, account health, customer satisfaction, and advocacy.

• Provide coaching to team members through constructive feedback, development support, and discussions about career growth.

• Collaborate with the Director of Customer Success Managers to establish team goals, roles, and priorities.

• Oversee resource assignments, staffing needs, and recruitment activities.

• Cultivate senior-level customer relationships and support partnerships as a trusted advisor.

• Work in tandem with Sales, Product Management, Engineering, Professional Services, and other internal teams.

• Assist customers during escalations and coordinate effective responses.

• Enhance team processes and tools while overseeing initiatives linked to objectives and key results.

• Manage a North America-based team while collaborating asynchronously with stakeholders across various regions.

⛳️ Requirements

• Proven experience in leading customer-facing teams within software, technology, consulting, sales, or customer success sectors.

• Ability to guide teams that facilitate software adoption and manage customer relationships throughout onboarding, adoption, business reviews, and renewals.

• Knowledge of software development lifecycle practices, related tools, and agile or DevOps methodologies.

• Familiarity with Kubernetes and Docker technologies.

• Understanding of SAST and DAST application security principles.

• Knowledge of cloud platforms such as AWS, GCP, and Microsoft Azure.

• Proficiency in translating strategy into actionable initiatives, coordinating execution, and monitoring delivery amidst competing priorities.

• Capability to lead distributed teams across diverse regions, cultures, and business lines.

• Ability to engage effectively with senior executives and external stakeholders.

• Willingness to travel occasionally for customer meetings and team events.

• Strong skills in communication, coaching, feedback, delegation, planning, and process enhancement.

• Competence in coaching with empathy and establishing trust.

• Interest in candidates with transferable experience who can link technical concepts to business value and collaborate across functions.

• Must integrate AI into daily workflows.

🏝️ Benefits

• Comprehensive benefits to support your health, financial needs, and overall well-being.

• Flexible Paid Time Off policy.

• Participation in Team Member Resource Groups.

• Equity Compensation and Employee Stock Purchase Plan.

• Access to a Growth and Development Fund.

• Parental Leave benefits.

• Option for remote work arrangements.