Customer Success Manager, Publisher

This is a fully remote position, open to applicants in New York.

📋 Description

• Assist new publishers with onboarding and the technical and operational integration process with Paved.

• Provide education to partners regarding the platform, monetization opportunities, and best practices for placement.

• Facilitate a quick path to first revenue for publishers and eliminate activation barriers.

• Oversee a designated portfolio of publisher accounts, ranging from SMB to enterprise.

• Increase revenue by enhancing inventory, optimizing yield, and expanding placements and newsletters.

• Analyze performance data, identify trends, and offer actionable insights.

• Conduct commercial discussions, negotiations, and identify upselling opportunities.

• Lead quarterly business reviews with high-priority partners.

• Resolve rendering, tracking, and delivery challenges in collaboration with Ad Operations and Engineering.

• Create documentation, best practices, and educational materials.

• Innovate and refine processes as the publisher base expands.

• Work in conjunction with Sales, Ad Operations, and Product teams.

• Meet team members and familiarize yourself with the publisher offerings during your first week.

• Transition into the current account portfolio and independently onboard publishers within the first month.

• Within six months, onboard five new newsletters with a potential revenue of $50,000, manage publisher accounts, and provide weekly reports on pipeline, activation, and revenue.

⛳️ Requirements

• A minimum of 2 years of experience in customer success, account management, partnerships, or publisher development, preferably in AdTech, media, or digital advertising.

• Strong preference for experience in email or newsletter advertising.

• Direct experience in onboarding publishers or partners onto a platform, including technical setup.

• Proven track record of expanding existing accounts.

• Experience with both SMB and enterprise accounts.

• Working knowledge of ad tech fundamentals: CPM, CPC, CPA, fill rate, RPM, and auction clearing.

• Strong sales skills with the ability to negotiate and close deals.

• Excellent relationship management and communication abilities.

• Solid analytical skills for data interpretation, insight extraction, and strategic recommendation development.

• Self-motivated and capable of thriving in a fast-paced, high-growth environment with minimal supervision.

• Experience using CRMs.

• Proficiency in English.

• Familiarity with programmatic advertising and ad serving platforms is a plus.

• Knowledge of email deliverability and Apple MPP/privacy changes is advantageous.

• Previous experience managing a revenue target connected to partner growth is beneficial.

🏝️ Benefits

• Competitive salary and a 401(k) plan with company contributions.

• Comprehensive health benefits available for you and your family.

• Generous paid time off, sick and safe time, along with bonus “You Days.”

• Meaningful paid parental leave that accommodates all types of families.

• Dedicated support for mental health and an Employee Assistance Program.

• Monthly wellness reimbursement and sponsorship for annual running events.

• Opportunities for internal learning, professional development funding, and career mobility within Redbrick.

• Flexible working arrangements along with a home office allowance.

• Commitment to diversity and inclusion in the workplace.