Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and sustain trusted advisor relationships with Federal, State, Local, and Education clients, ensuring long-term satisfaction and retention.

• Collaborate with clients across various industries and sizes to provide consistent, high-quality engagement.

• Create tailored customer experiences utilizing the ZeroFox platform and its broader operational context.

• Implement and enhance scalable enablement programs, which include developing customer champions and actively engaging with customers, resources, and programs.

• Offer expert advice and guidance on ongoing platform use, configuration, and value realization.

• Act as a liaison with technical support leaders concerning platform configuration requests and use-case modifications.

• Design and create solutions utilizing the ZeroFox platform and integrating with customer technologies, including API-based integrations.

• Provide web-based training to user groups to facilitate organizational adoption.

• Carry out discovery and educational initiatives to uncover opportunities for ZeroFox application across various organizational functions and processes.

• Function as a primary technical resource for best practices and customer inquiries.

• Engage other ZeroFox resources to swiftly address customer issues and advocate on their behalf.

• Work alongside Product, Customer Operations, Services, and other internal teams to enhance customer experiences and identify trends for product improvement.

• Keep up-to-date with the current functional and technical offerings of ZeroFox.

• Document best practices for developing and utilizing ZeroFox solutions.

• Conduct focused consultations, recognize customer needs, customize solutions to align with business objectives, and promote adoption, maturity, and growth.

⛳️ Requirements

• Over 3 years of experience in Customer Success, Technical Account Management, Professional Services, or a similar customer-facing role, ideally supporting public sector clients.

• Experience overseeing SaaS platform configuration, implementation, and ongoing success for multiple government or enterprise clients concurrently.

• Proven track record assisting Federal, State, Local, or Education (SLED) customers, or working with government agencies, system integrators, or public sector organizations.

• Demonstrated success managing post-sales customer interactions, fostering adoption, retention, and long-term satisfaction.

• Strong analytical and problem-solving abilities, capable of troubleshooting complex technical and operational issues.

• Exceptional verbal, written, presentation, and interpersonal communication skills, with the ability to engage technical users, program managers, and executive stakeholders.

• Customer-centric mindset with a collaborative approach and the ability to foster trusted advisor relationships across internal and external teams.

• Proven capability to think strategically while executing tactically in a fast-paced, mission-driven environment.

• Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments.

• Ability to articulate complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences.

• Willingness to travel as necessary to support customer engagements, onsite meetings, training, and industry events.

🏝️ Benefits

• Community-focused culture featuring employee events.

• Regular catered lunches for in-office work; daily availability of snacks and drinks.

• Generous time-off policy.

• Comprehensive health benefits and 401(k) plan.

• Modern and enjoyable workspace.

• Respectful and supportive work environment, where every opinion is valued and everyone is encouraged to actively participate in the organizational culture.