Customer Success Manager – Professional Sport

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with a senior Customer Success Manager (CSM) to manage a customer portfolio encompassing the entire range of Teamworks products tailored for the professional market.

• Gradually assume greater responsibility for the customer portfolio over time.

• Assist throughout the customer lifecycle for professional teams, which includes product training, continual value delivery, account growth, and renewal processes.

• Work closely with customers to help them achieve their objectives.

• Establish connections with professional staff, cultivate key relationships, and enhance the use of products.

• Facilitate renewal discussions and pinpoint cross-sell and expansion possibilities in collaboration with Sales and senior CSMs.

• Examine customer data to extract insights that contribute to account success.

• Recognize opportunities to boost engagement and enhance value.

• Participate in on-site visits during training camp, pre-season, and in-season follow-ups.

• Acquire a functional understanding of the product's features.

• Relay technical capabilities to customers effectively.

⛳️ Requirements

• 1-3 years of experience in a professional sports organization.

• Practical experience with Teamworks products, such as Hub, Performance, or Coaching, either as an end-user or admin within a pro team environment.

• Proven ability to quickly establish trust with various staff members.

• Excellent written and verbal communication skills.

• Capability to convert technical product workflows into comprehensible language for non-technical personnel.

• Openness to travel for on-site visits based on the seasonal demands of the league.

• Established relationships or credibility within professional organizations, including management, performance directors, or operations staff.

• Experience in account management, customer success, and/or SaaS.

• Familiarity with best practices in value delivery and client retention.

• Strong self-motivation and initiative.

• Ability to comprehend, respond to, and inspire others in dynamic conditions.

• Capacity to excel while managing multiple initiatives in a fast-paced environment.

• People-oriented, enthusiastic, persuasive, and collaborative.

• Legal authorization to work in the specified location without requiring employer sponsorship now or in the future.

🏝️ Benefits

• Pay-for-performance compensation structure.

• Opportunities for career advancement.

• Chance to contribute to groundbreaking innovations.

• Long-term financial security options.

• Supportive, collaborative, and high-achievement culture.

• Equal opportunity employer.

• Reasonable accommodations available during the hiring process.