Customer Success Manager, Multiplier Experience

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and nurture robust relationships with customers throughout their entire journey.

• Lead the customer onboarding process, ensuring a seamless transition from implementation to ongoing support.

• Serve as the primary point of contact for designated customers.

• Monitor customer engagement, satisfaction, and overall account well-being.

• Proactively recognize and address customer issues, risks, and potential churn.

• Respond to customer inquiries, issues, and escalations in a professional and timely manner.

• Conduct regular check-ins and follow-ups with customers.

• Support customer retention and renewal efforts.

• Identify opportunities to enhance customer experience and boost product adoption.

• Collaborate closely with Sales, Support, Product, and Operations teams to resolve customer challenges.

• Keep accurate records, notes, and activities for customers within CRM systems.

• Track and report on customer success indicators and account performance.

• Collect customer feedback and relay relevant insights to internal teams.

⛳️ Requirements

• A minimum of 3 years of experience in Customer Success, Client Success, Account Management, or a related customer-facing position.

• Practical experience with Multiplier.

• Strong background in managing customer relationships and accounts.

• Proven track record in customer onboarding, retention, and renewals.

• Exceptional written and verbal communication skills.

• Strong problem-solving abilities and stakeholder management skills.

• Highly organized with great attention to detail.

• Comfortable using CRM and customer management platforms.

• Ability to work independently in a remote setting.

• Willingness to adhere to Australian business hours.

• Experience with Monday.com CRM and reporting tools.

• Experience in supporting Australian customers or businesses.

• Experience managing multiple customer accounts.

• Experience dealing with customer escalations and at-risk accounts.

🏝️ Benefits

• Competitive salary commensurate with experience and skill set.

• Fully remote role — work from home anywhere in the Philippines.

• Paid local holidays in alignment with the Australian business calendar.

• Opportunities for training and professional development.

• Collaborate directly with a supportive Australian team — no agency intermediaries.

• Long-term engagement with a stable and expanding company.