Customer Success Manager, Multiplier Experience

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and nurture strong relationships with customers throughout their journey.

• Facilitate customer onboarding and guarantee a seamless transition from implementation to ongoing support.

• Serve as the primary point of contact for designated customers.

• Monitor customer engagement, satisfaction, and overall account health.

• Proactively recognize and address customer concerns, risks, and potential churn.

• Address customer inquiries, issues, and escalations in a professional and timely manner.

• Conduct regular check-ins and follow-ups with customers.

• Assist in customer retention and renewal efforts.

• Identify opportunities to enhance customer experience and product adoption.

• Collaborate closely with Sales, Support, Product, and Operations teams to resolve customer issues.

• Maintain precise customer records, notes, and activities within CRM systems.

• Track and report on metrics related to customer success and account performance.

• Collect customer feedback and relay pertinent insights to internal teams.

⛳️ Requirements

• Minimum of 3 years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing position.

• Practical experience with Multiplier.

• Strong background in managing customer relationships and accounts.

• Proven track record in customer onboarding, retention, and renewals.

• Exceptional written and verbal communication abilities.

• Strong problem-solving skills and stakeholder management capabilities.

• Highly organized with a keen attention to detail.

• Proficient in working with CRM and customer management platforms.

• Ability to function independently in a remote setting.

• Willingness to accommodate Australian business hours.

• Experience with Monday.com CRM and reporting tools.

• Background in supporting Australian customers or businesses.

• Experience in managing multiple customer accounts.

• Experience in handling customer escalations and at-risk accounts.

🏝️ Benefits

• Competitive salary based on experience and skill set.

• 100% remote position — work from home anywhere in the Philippines.

• Paid local holidays in alignment with the Australian business calendar.

• Opportunities for training and professional development.

• Work directly with a supportive Australian team — no agency middleman.

• Long-term engagement with a stable and growing business.