Customer Success Manager, Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with Sales, Solutions Architects, and Support to maximize value for clients while ensuring revenue retention and growth.

• Conduct revenue and renewal forecasting.

• Comprehend customers’ objectives and create customized success plans accordingly.

• Foster executive-level relationships and recognize opportunities to enhance clients’ Triple Whale product suite.

• Oversee client interactions throughout goal-setting, value delivery, account expansion, new product adoption, and renewals.

• Provide a consulting perspective during client engagements and develop personalized success strategies.

• Maintain comprehensive knowledge of product offerings and the marketing landscape.

• Lead and facilitate client meetings both in-person and via video conferencing.

• Analyze customer usage patterns, project renewals, manage risks, and formulate resolution strategies.

• Spearhead client discussions regarding new products and integrations; convert feedback into actionable product requirements.

• Contribute to enhancing the overall Triple Whale customer experience.

⛳️ Requirements

• Prior experience in servicing customers within the e-commerce sector is essential, preferably in a SaaS context.

• Ability to excel in a fast-paced, dynamic startup environment.

• Exceptional written and verbal communication skills.

• Quick to learn new concepts and skills.

• Adaptable, welcoming change and new responsibilities.

• Strong computer proficiency and technological adeptness.

• Service-oriented mindset, dedicated to delivering outstanding support to our clients.

• Detail-oriented and capable of managing multiple responsibilities simultaneously.

• Positive demeanor, empathy, and high energy levels.

• Thrives in a collaborative team setting.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.

• Supportive and inclusive company culture.