Customer Success Manager – Mid-Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships within a designated Mid-Market portfolio and act as the primary point of contact for customers.

• Actively assess customer health, engagement, adoption, and organizational changes to recognize and mitigate churn risks.

• Spearhead renewal strategies and negotiations to optimize retention rates.

• Create account strategies aimed at enhancing product adoption, customer value, and overall lifetime value.

• Identify and pursue opportunities for expansion in collaboration with the Sales team.

• Establish trusted relationships and gain insight into customers' business objectives, challenges, and growth aspirations.

• Carry out proactive outreach utilizing a blend of high-touch and tech-touch engagement methods.

• Handle customer escalations and facilitate prompt resolutions across internal teams.

• Gather and relay actionable customer feedback to leadership and the Product team.

• Ensure accurate account, activity, and renewal data is maintained in Salesforce.

• Keep abreast of Seamless.AI products and industry developments to provide informed, consultative support.

⛳️ Requirements

• 2–3+ years of experience in Customer Success, Account Management, Sales, or a similar customer-facing position, preferably within SaaS or technology sectors.

• Excellent communication, relationship-building, and consultative selling abilities.

• Demonstrated capacity to manage multiple accounts and priorities in a dynamic environment.

• Strong organizational skills coupled with a keen attention to detail.

• Self-driven, results-oriented, and proactive in approach.

• Ability to identify customer risks and formulate effective action plans.

• Experience in renewals, retention, negotiations, or account expansion is preferred.

• Familiarity with Salesforce, Salesloft, or high-volume customer outreach is preferred.

• Bachelor's degree in Business, Marketing, or a related discipline is preferred.

• Applicants must have authorization to work in the U.S.

🏝️ Benefits

• Equal opportunity employer that values diversity.

• Visa sponsorship is not included in the hiring package.