Customer Success Manager – m/f/d

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main point of contact for clients following contract execution and foster enduring customer relationships.

• Assist new clients in navigating product adoption and showcase essential features.

• Facilitate successful implementation for customers.

• Aid customers in planning, executing, and enhancing their campaigns, including A/B testing and data-driven enhancements.

• Gather and organize customer feedback, sharing relevant insights with the necessary stakeholders.

• Clearly articulate new features and keep customers updated on feature developments.

• Track pertinent KPIs, analyze outcomes, and compile meaningful reports for customers.

• Assist in the creation and enhancement of outreach emails, helping customers refine their communication efforts.

⛳️ Requirements

• Passion for advising customers, ideally with experience in account management, customer success, or a similar role.

• Understanding of strategic B2B outreach through email and LinkedIn.

• Preferably, experience with SaaS products and software onboarding.

• Interest in prompting, large language models (LLMs), and AI-driven workflows.

• Ideally, familiarity with CRM systems such as Salesforce, HubSpot, or Pipedrive.

• Exceptional written and verbal communication skills in German at a native level.

• Capability to draft and refine emails effectively.

• Independent, organized, and solutions-oriented work approach.

• Ability to manage multiple customer projects concurrently.

• Hands-on mentality with a pragmatic approach to problem-solving.

🏝️ Benefits

• Flexibility to shape your work and adaptable working hours.

• 30 days of annual leave, in addition to December 24 and December 31 off.

• Exclusive team-building events.

• Employee referral bonus for successful hires.

• Company-sponsored fitness subsidy.

• Opportunities for professional growth, including the UX Writing Academy, AI Academy, and various other tailored training programs.