Customer Success Manager, Medical Affairs

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the customer advocate, leading customer interactions and serving as the dedicated account manager for assigned clients.

• Cultivate robust customer relationships through proactive engagement and effective account management.

• Function as a product leader and trusted consultant, offering recommendations and leading customer presentations in both virtual and in-person formats.

• Comprehend customer needs, tackle challenges, and propose solutions that enhance satisfaction and deliver value.

• Assist customers during the initial rollout and deployment, ongoing management, renewals, and opportunities for expansion.

• Mentor customers to become product experts and educate their teams on Medispend product methodologies.

• Foster customer engagement, satisfaction, and loyalty, with a focus on SaaS renewals and long-term success.

• Identify opportunities for customer growth and expansion, collaborating with Sales on strategic plans.

• Convert customer business needs and product requirements into effective solutions in collaboration with cross-functional teams.

• Relay customer feedback to internal teams.

• Create and improve customer onboarding resources alongside Product Management.

• Assist in the development of customer references and case studies.

• Travel as necessary to meet customers onsite for onboarding and adoption.

• Collaborate with Sales on prospective customer opportunities and product positioning.

⛳️ Requirements

• Over 5 years of experience in a customer-facing role such as customer success, account management, or strategic consulting; SaaS experience is preferred.

• Highly collaborative, self-driven, and proactive, with a strong emphasis on customer loyalty and product adoption.

• Excellent interpersonal and relationship-building abilities with both internal and external stakeholders.

• Proven history of delivering professional customer service in a fast-paced and dynamic environment.

• Display diplomacy, tact, and composure when addressing customer challenges.

• Bachelor's degree.

• Positions are available to candidates located anywhere in the United States.

• Reliable high-speed internet access suitable for professional remote work.

• Capability to maintain a safe, ergonomic, and confidential workspace that meets company standards for safety, ergonomics, and data security.

• Ability to sit for extended periods, view a computer screen, and communicate through both written and verbal means.

• Occasional capacity to lift materials or equipment weighing up to 20 pounds.

🏝️ Benefits

• Merit-based compensation – Competitive base salary plus bonus.

• Work from anywhere – Positions are open to candidates located anywhere in the United States.

• Unlimited PTO (Paid Time Off), including paid holidays and sick leave.

• 401k+ Match.

• Comprehensive health, dental, and vision insurance.

• Paid parental leave.

• Health and wellness benefits including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Accounts), Dependent Care, an EAP (Employee Assistance Program), discounts, and Learning and Development opportunities.

• Limited travel may be necessary for occasional team meetings, training sessions, or business events.

• Reasonable accommodations provided in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.