Customer Success Manager – Maternity Cover, Contract

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee Beonic’s retail customer portfolio in the role of Key Account Manager.

• Collaborate daily with senior decision makers in the Retail and Leisure sectors, as well as in Commercial Property and Stadiums.

• Address technical or account-related inquiries, project management, and client relations.

• Deliver technical assistance and training for users of the Beonic SaaS platform.

• Coordinate with internal technical and account teams to resolve client issues.

• Advise clients on integrating their systems and networks with Beonic’s SaaS platform.

• Support Beonic Sales teams in developing customer proposals and cost estimates.

• Partner with the Beonic Digital Strategy team to enhance customers’ marketing strategies, campaigns, and content.

• Ensure the renewal of contracts, upselling, and growth within the Retail portfolio.

• Facilitate a seamless transition to the returning Customer Success Manager, including comprehensive documentation of account status and outstanding items.

⛳️ Requirements

• Minimum of 3+ years’ experience representing a high-value technical product, preferably within the Retail, Commercial Property, or Leisure sectors.

• At least 3 years of commercial experience, ideally in a SaaS or technology setting.

• Familiarity with Martech, CRM, BI, and CMS technologies is advantageous, e.g., Hubspot, Campaign Monitor, Mailchimp, Tableau, PowerBI.

• Understanding of common API protocols such as REST, JSON, and MQTT.

• Proficiency with project management and service management tools like Jira, Trello, Zendesk, and Freshdesk.

• Strong customer empathy and the ability to convey technical concepts to both technical and non-technical audiences.

• High energy, charismatic, innovative, and creative individuals are encouraged to apply.

• Persuasive communication skills to create momentum and secure buy-in from other teams or customers.

• Excellent organizational abilities to manage competing projects under tight deadlines.

• Outstanding team player, capable of quickly adapting to cover an existing account portfolio.

• Comfortable working in a fast-paced environment with a high degree of autonomy.

• Legal authorization to work in the UK is required.

• Availability to commence mid-January 2027 for a 12-month fixed-term contract.

🏝️ Benefits

• 25 days of Annual Leave (pro-rated for the contract term).

• 5 Days of Personal Leave.

• Pension contribution of 4% by Beonic.

• 1 Day of Birthday Leave.