Customer Success Manager III

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Assist Samsara customers in enhancing the safety, efficiency, and sustainability of their operations through its IoT platform.

• Facilitate customer workshops and provide recommendations for optimal use of Samsara.

• Collaborate with customers on joint success strategies and measurable business outcomes.

• Take ownership of executive-level customer strategies and lead data-driven business reviews.

• Align measurable results with operational priorities.

• Convert Samsara platform expertise into multi-product, industry-specific value propositions.

• Promote adoption, expansion, and long-term partnerships with enterprises.

• Articulate the capabilities of the Samsara platform to businesses in various industries.

• Work cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership teams.

• Advocate for Samsara’s cultural principles.

⛳️ Requirements

• Minimum of 4 years of experience in a Senior Customer Success, Account Management, or strategic consulting position.

• Strong priority management skills and a high level of emotional intelligence.

• Capable of resolving complex issues and effectively communicating with executive stakeholders.

• Proven ability to build trust and communicate efficiently with executives and cross-functional teams.

• Experience in supporting or working with technical products.

• Bachelor's degree from an accredited 4-year institution.

• Willingness to travel up to 25% as required.

• Familiarity with Enterprise SaaS is preferred.

• Experience in serving and supporting large-scale business solutions for Fortune 500 companies.

🏝️ Benefits

• Competitive total compensation above market rates.

• Performance-based bonuses or variable pay.

• Equity opportunities for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave options.

• Flexible working arrangements.

• Remote work support aligned with operational needs.