Customer Success Manager III

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the strategic lead, managing enterprise customer relationships.

• Create and implement customized customer success strategies.

• Conduct Executive Business Reviews with senior and executive stakeholders, emphasizing value and return on investment.

• Collaborate with Sales, Product, Clinical, and Support teams to ensure alignment in execution.

• Serve as a point of escalation for complex or urgent issues.

• Foster executive relationships and strategic alignment.

• Mentor and coach CSM peers to promote team excellence.

• Track and influence key metrics such as Net Revenue Retention (NRR), Customer Satisfaction (CSAT), and product adoption.

• Propel measurable outcomes related to customer retention, expansion, CSAT/NPS, and advocacy.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Over 6 years of experience in customer success, account management, or a similar role, ideally within the healthcare SaaS/technology sector.

• Demonstrated success in managing complex enterprise accounts and achieving business results.

• Strong executive presence with the ability to influence cross-functional stakeholders.

• Strategic mindset aimed at addressing business challenges.

• Empathy, active listening skills, and effective communication abilities.

• Leadership skills to mentor and support team members and junior CSMs.

• Experience in managing executive relationships.

• Focus on retention and value realization.

• Skills in framing business outcomes and communicating ROI.

• Proficiency in business case development and consultation.

• Leadership in customer advocacy initiatives.

• Ability to influence across functional teams.

• Experience in scaled account planning and strategic communication.

• Familiarity with CRM and customer success tools such as Dynamics, Salesforce, Gainsight, or similar platforms.

• Capability to sit for extended periods, with occasional walking or standing.

• Willingness to travel up to 30% for company, customer, or industry events.

🏝️ Benefits

• Bonus/Commission Eligibility: Yes, variable incentive plan.

• AvaSure sponsored Medical, Dental & Vision coverage.

• Safe Harbor 401K with Employer Matching up to 4%.

• Employer contributions to Health Savings Accounts (HSA).

• Employer-paid Life, Short-term, and Long-term Disability, as well as Accidental Death & Dismemberment (AD&D) Insurance Plans.

• Flexible Time Off Plan & Paid Holidays.

• Parental Leave offered.

• Generous reimbursement for Tuition & Continuing Education.

• Employee Referral Bonus available.