Customer Success Manager II – Professional Sport

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage relationships with professional clients and oversee a customer portfolio for the complete range of Teamworks products.

• Collaborate with existing Customer Success Managers.

• Strategically plan and implement each phase of the customer lifecycle for professional teams.

• Deliver product training and ensure ongoing value creation.

• Oversee account growth and renewal processes.

• Work alongside customers to help them reach their objectives.

• Promote Teamworks within professional circles.

• Establish multiple key relationships and enhance product utilization.

• Assist in renewal discussions and pinpoint cross-sell and expansion prospects in conjunction with Sales.

• Evaluate customer data and extract insights to drive account success.

• Spot opportunities to boost engagement and deliver value.

• Participate in on-site visits during training camps, pre-season activities, and in-season check-ins.

• Attain mastery of product functionalities and articulate technical capabilities to clients.

⛳️ Requirements

• 3-5+ years of experience within a professional sports organization.

• Practical experience using Teamworks products, including Hub, Performance, or Coaching, either as an end-user or administrator in a professional team environment.

• Proven ability to quickly establish trust with various staff members.

• Excellent written and verbal communication skills.

• Capability to convert technical product workflows into terminology that non-technical staff can understand.

• Openness to travel for on-site visits depending on league seasonality.

• Established relationships or credibility within professional organizations are advantageous.

• Background in account management, customer success, and/or SaaS is beneficial.

• Familiarity with best practices for value delivery and client retention is a plus.

• Strong initiative and self-motivation.

• Ability to comprehend, respond to, and inspire others in dynamic environments.

• Capable of thriving in a fast-paced setting with diverse initiatives.

• People-oriented, enthusiastic, persuasive, and collaborative.

• Legal eligibility to work in the specified location without requiring employer sponsorship now or in the future.

🏝️ Benefits

• Compensation structure developed to attract, retain, and reward high achievers.

• Performance-based pay.

• Opportunities for career progression.

• Chance to participate in groundbreaking innovations.

• Opportunity to establish long-term financial security.

• Supportive and collaborative work culture.

• Equal employment opportunities available.

• Reasonable accommodations provided during the hiring process.