Customer Success Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of Division I school accounts as the main Teamworks partner and strategic consultant.

• Enhance retention and growth by analyzing product usage and developing renewal and cross-sell strategies.

• Cultivate relationships with stakeholders in athletic departments and identify key decision-makers.

• Conduct business reviews and strategic planning meetings, aligning product value with customer objectives.

• Collaborate with Product Success Managers and Sales on joint account initiatives.

• Detect usage gaps and proactively address underutilization to mitigate renewal risks.

• Oversee the complete post-implementation customer lifecycle across Teamworks' product offerings.

⛳️ Requirements

• A minimum of 5 years of experience within a Division I collegiate athletics department.

• Practical experience with Teamworks Operations products, including Hub, Compliance & Recruiting.

• Proven track record in leading strategic initiatives, such as implementing new processes or enhancing operational efficiencies.

• Strong experience in cross-functional collaboration with both internal teams and external stakeholders.

• Exceptional communication and interpersonal skills.

• Comfortable presenting to senior leadership and managing high-touch customer relationships.

• Preferred experience in customer success, account management, or SaaS roles.

• Experience in senior positions within athletic departments is a plus.

• Familiarity with value delivery frameworks and best practices for client retention is preferred.

• Must possess the legal right to work in the specified location without employer sponsorship now or in the future.

• This role is not eligible for sponsorship.

🏝️ Benefits

• Performance-based compensation.

• Opportunities for career advancement.

• Potential to contribute to innovative, game-changing initiatives.

• Opportunities to establish long-term financial security.

• Equal employment opportunity with reasonable accommodations for candidates with disabilities.