Customer Success Manager – Growth

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of a comprehensive onboarding process, from the initial kickoff call to ongoing customer nurturing.

• Conduct organized kickoff meetings to outline customer technology stacks, key stakeholders, and objectives.

• Assist customers with the installation of Triple Pixel on Shopify and through Google Tag Manager (GTM).

• Set up and verify UTM and tracking parameters across various paid advertising channels.

• Connect and troubleshoot integrations with Meta, Google Ads, TikTok, Klaviyo, Google Sheets, and Slack.

• Guide customers through the Summary and Attribution dashboards, Custom Metrics, and the selection of attribution models.

• Oversee onboarding and success workflows using HubSpot.

• Collaborate with the Sales team on unresponsive clients and with Support on technical issues that arise.

• Manage a large portfolio of customers through a shared inbox, live chat, and designated office hours.

• Recognize potential churn risks and develop strategies for resolution prior to renewals.

• Spot upsell opportunities and work collaboratively across departments for expansion efforts.

• Enhance customer experience documentation and highlight recurring challenges.

⛳️ Requirements

• Proven experience in supporting customers within the eCommerce or marketing technology sectors, preferably in a SaaS context.

• Strong familiarity with technical setups and configurations.

• Knowledge of Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, and UTM tracking practices.

• Previous experience in high-volume customer success, customer support, or sales development roles.

• Excellent written and verbal communication abilities.

• Strong organizational skills and the ability to manage multiple onboarding processes concurrently.

• A natural sense of ownership coupled with proactive follow-up capabilities.

• A positive, energetic, and service-oriented approach.

• Comfort in leading negotiation and renewal discussions.

• Ability to excel in collaborative settings and adapt to change effectively.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth within the company.

• Flexible work environment with options for remote work.

• Comprehensive health and wellness benefits.

• Engaging company culture with team-building activities and events.