Customer Success Manager, French-speaking – Airline or Airline Catering

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Take ownership and manage a portfolio of essential airline clients.

• Establish trust-based relationships with stakeholders across operations, IT, and management.

• Align LimeFlight's capabilities with the business objectives of customers.

• Lead regular business reviews and management meetings.

• Monitor the health, adoption, and satisfaction levels of customers.

• Identify opportunities for upselling and cross-selling modules, integrations, and services.

• Drive retention and expansion revenue within the customer portfolio.

• Contribute to renewal processes and engage in commercial discussions.

• Assist in onboarding and implementation phases as a strategic partner.

• Guide customers through integrations, data setup, and best practices for adoption.

• Collaborate with implementation teams to transition customers into operational mode.

• Conduct targeted training sessions and workshops.

• Enable customers to adopt new features and optimize their processes.

• Advocate for best practices and promote continuous improvement.

• Work cross-functionally and serve as the internal voice of the customer.

• Provide structured feedback to impact product development.

⛳️ Requirements

• A minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry.

• Experience with SaaS products or complex B2B software solutions is advantageous.

• Bachelor's degree in Business Administration, Information Technology, or a related discipline.

• Strong skills in stakeholder management and communication.

• Capacity to manage multiple customer relationships in a fast-paced setting.

• A commercial mindset focused on value creation and growth.

• Proactive and ownership-driven approach to ensuring customer success.

• Highly organized and dependable.

• Proficient in English and French.

• English proficiency at a C1 level or above.

• French proficiency at a C1 level or above.

• Willingness to travel up to 20% of the year for customer on-site visits.

• Currently residing in or willing to relocate to Europe.

• Legally eligible to work full-time under an employment contract; freelance or B2B contracts are not available.

🏝️ Benefits

• Fully remote work arrangement.

• Continuous learning opportunities.

• Training and workshops available, both remote and on-site.

• Equal opportunity and inclusive work environment.