Customer Success Manager, French Speaker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with key clients to gain insights into their fleets and challenges, tailor Samsara’s IoT platform, and foster a lasting partnership.

• Engage cross-departmentally with Sales, Support, Sales Engineering, and Product teams.

• Ensure that customers enhance operational safety, efficiency, and sustainability through the use of Samsara’s IoT platform.

• Develop collaborative success plans that outline objectives, metrics, timelines, and obstacles to achieving business value.

• Facilitate executive business reviews involving customer decision-makers and Samsara’s executive leadership.

• Organize customer workshops and propose workflow improvements.

• Assist with implementations for French-speaking customers.

• Comprehend and communicate Samsara platform capabilities across various sectors, including field services, utilities, transportation, and school buses.

• Guide the Customer Success and Support teams through mentoring.

• Advocate for Samsara’s cultural principles as the company expands globally.

⛳️ Requirements

• 2–4+ years of experience in a senior Customer Success, account management, or strategic consulting position; SaaS experience is advantageous.

• Strong skills in priority management and a high degree of emotional intelligence.

• Fluency in both English and French.

• Customer travel anticipated, up to 0–15%.

• Background in supporting or working with technical products.

• Solutions-oriented with excellent problem-solving capabilities.

• Demonstrated ability to build trust and communicate effectively with executives, as well as Product and Engineering leadership, and software users.

• Self-starter who excels in a fast-paced, dynamic environment.

• Ability to demonstrate diplomacy, tact, and composure under pressure.

• Bachelor’s degree from an accredited four-year institution.

• Experience providing support to large-scale business solutions at Fortune 500 companies is preferred.

• French fluency is an additional asset.

🏝️ Benefits

• Competitive total compensation that includes base salary, performance-based bonuses/variable pay, and equity for eligible positions.

• Flexible, employee-driven remote work model.

• Stipend for professional development.

• Comprehensive health insurance plans.

• Plans for parental leave.

• Flexible working arrangements.

• Support for remote work.