Customer Success Manager, FR&EN

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the complete renewal process for designated accounts, proactively addressing risks and ensuring high retention rates.

• Identify and implement upsell and expansion opportunities by aligning customer requirements with additional integrations and services.

• Develop strategic account plans that link customer goals with Flexspring’s integration roadmap.

• Cultivate customer advocates and obtain references through success stories, case studies, and go-to-market strategies.

• Act as the main point of contact post-sale for HR, IT, and Finance leaders.

• Assess, convey, and illustrate the business impact and ROI of Flexspring’s integrations.

• Collaborate with Product, Sales, and Delivery teams to relay customer insights and shape product direction.

⛳️ Requirements

• Minimum of 3 years of experience in Customer Success or a similar role within SaaS, HR tech, or a technology-focused environment.

• Demonstrated success in managing renewals and facilitating account growth within an existing customer portfolio.

• Strong background in establishing and maintaining relationships at the executive level.

• Solid comprehension of HR systems and the challenges related to HR data integration.

• Experience with CRM platforms such as Salesforce.

• Excellent negotiation, presentation, and stakeholder management abilities.

• Data-driven approach with the capability to communicate business outcomes and ROI effectively.

• Self-driven, responsible, and collaborative, with a strong sense of accountability for customer results.

• Familiarity with HR and/or financial data integrations.

• Exposure to enterprise HR platforms like Workday, SAP, Oracle, ADP, UKG, or Paylocity.

• Experience in supporting customers across HR, IT, and Finance stakeholders.

• Proficiency in additional languages such as French, Spanish, Arabic, or others is a plus.

🏝️ Benefits

• Work from home with flexible working hours.

• 4 weeks of paid vacation each year.

• Comprehensive health benefits package for you and your family.

• Team events and opportunities for networking with colleagues.

• Chance to work with innovative technologies.

• Competitive base salary.