Customer Success Manager – FinTech, DATEV Experience

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct demonstration calls with potential clients.

• Actively engage with customers in the e-commerce and SaaS sectors to comprehend their requirements and propose appropriate solutions.

• Take initiative in managing support tickets and deliver prompt, customer-centric resolutions.

• Collaborate closely with the Onboarding and Automation teams to guarantee customer satisfaction.

• Enhance and refine our existing solutions.

• Independently produce blog articles, templates, and help documentation.

• Assist in executing our AI and content strategy.

⛳️ Requirements

• Background in financial accounting or a solid understanding of tax-related processes.

• Experience in direct customer interactions, preferably within a SaaS context.

• Strong intuition for identifying customer needs.

• Capability to define, monitor, and meet realistic goals and KPIs.

• Proficient in written and verbal communication in both German and English.

• Familiarity with Zendesk, Confluence, Slack, Google Workspace, or comparable systems.

🏝️ Benefits

• Comprehensive onboarding program.

• Ongoing mentoring support.

• Continuous professional development opportunities.

• Regular discussions regarding career development.

• Annual budget for professional development.

• No dress code policy.

• Team dinners and sports activities.

• After-work drinks and regular company offsites.

• Remote-first work environment or office work at Ostbahnhof.

• Flexible organization of working hours and location.

• Competitive compensation package.

• 30 days of annual leave.

• Permanent employment contract.