Customer Success Manager – Enterprise SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and develop relationships with large enterprise clients to ensure their long-term success and satisfaction.

• Lead and coordinate Quarterly Business Reviews (QBRs) with key stakeholders.

• Collaborate across departments with Product, Sales, and Support teams, including colleagues based in the US.

• Identify opportunities for account growth, expansion, and enhanced product adoption.

• Serve as the customer's voice and advocate for enhancements with internal teams.

• Provide a high level of service with meticulous attention to detail and follow-through.

• Drive adoption, guarantee retention, and enhance customer satisfaction.

• Actively engage, pinpoint opportunities to increase product usage, and address issues to enhance the customer experience.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or a comparable client-facing role.

• Experience in the Restaurant or Hospitality industry; QSR experience is a plus.

• Demonstrated experience in managing enterprise-level SaaS accounts.

• Strong background in SaaS environments, ideally within companies generating $25M+ ARR.

• Proven track record in leading QBRs and implementing customer engagement strategies.

• Exceptional communication skills.

• Highly organized with outstanding attention to detail.

• Proactive with a strong sense of ownership and urgency.

• A collaborative team player who excels in fast-paced, remote settings.

🏝️ Benefits

• Remote-first culture with flexible working options.

• Opportunities for career advancement and exposure to international clients.

• A supportive, respectful, and high-performing team.

• Direct involvement with a global, rapidly growing SaaS company.