Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of around 35 Enterprise-plus customer accounts that have intricate requirements.

• Frequently engage with accounts to collect insights on product usage and identify essential features and services.

• Guide customers on effective practices.

• Establish and sustain relationships at the senior level with customers.

• Deliver an exceptional, top-tier customer experience.

• Address complex customer issues with innovative, strategic solutions.

• Continuously enhance product value through collaboration with customers.

• Elevate customer experience across various products and processes.

• Evaluate user engagement data to uncover actionable insights.

• Provide regular reports on key performance indicators (KPIs).

• Identify segments within customers for opportunities in upselling and cross-selling.

• Mentor and assist new team members and those in the non-Enterprise Success Team.

⛳️ Requirements

• Over 4 years of combined experience in account and/or project management in a customer-facing capacity.

• Proven track record of multitasking and managing various projects concurrently with a keen attention to detail.

• Self-motivated individual who flourishes in an entrepreneurial and dynamic environment.

• Demonstrated ability to lead, inspire, and collaborate effectively with others.

• Proven interest and capability in project management and data analysis.

• Intelligent, quick-witted, fast-learning, and solution-focused.

• Adaptable team member with excellent communication and organizational abilities.

• Nationwide travel limited to less than 15%.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training.

• Various programs and events.

• Bonusly rewards.

• Peer-nominated awards.

• Company-paid medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• 401(k) matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support.

• Up to $20k in fertility services, such as IUI and IVF.

• Reimbursement for surrogacy and adoption.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping via Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning tools.

• Variable commission plan.

• Equity opportunities.

• A holistic suite of benefits.