This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate within a team to achieve engagement, usage, and renewal goals for your assigned districts.

• Analyze usage, engagement, and outcome metrics to assess the health and necessary actions for each district.

• Establish and nurture relationships with directors and executives at each of your districts.

• Manage the renewal process (including quotes, verbal approvals, and signatures) for your districts.

• Deliver well-organized customer feedback to our Product Team, gathered from various customer interactions.

• Consistently identify and document the challenges and issues faced by our districts.

• Maintain accurate account records and notes in a CRM like SalesForce, Gainsight, or other Customer Success tools.

⛳️ Requirements

• Over 5 years of professional experience in a Customer Success role.

• More than 3 years of experience in implementation and customer success within a SaaS organization.

• Familiarity with ClassLink/Clever and SFTP is preferred.

• Experience or capability to work effectively in a remote setting.

• Strong interpersonal skills are essential.

• Proficient project management skills, including understanding task dependencies and sequencing.

• A positive attitude, maintaining optimism in high-pressure scenarios.

• Proactive and entrepreneurial mindset, eager to take initiative in a fast-moving, dynamic environment — adept at locating essential information as needed.

• Proven ability to close renewals and explore expansion opportunities through multi-threading.

• Technical skills required: Proficiency in Google Suite (Sheets, Slides, etc.) and Apple/Mac products.

• Willingness to travel 15-30% of the time for customer meetings, training sessions, occasional conferences, and company offsite events, primarily during the Back to School period from August to October.