Customer Success Manager – EMEA

This is a fully remote position, open to applicants in Spain.

📋 Description

• Onboard and assist app developers with Storyly integrations.

• Enhance customer performance through the use of interaction reports.

• Strive for a zero churn rate with assigned customer accounts.

• Oversee customer activity via the Storyly dashboard and proactively pinpoint opportunities to enhance product usage.

• Suggest alternative use cases for the product.

• Design and deliver tailored product demonstrations.

• Develop custom slide presentations for proof-of-concept initiatives.

• Manage Storyly customer accounts, including follow-ups and bespoke problem-solving.

• Engage proactively with new users following their Storyly sign-ups.

• Identify and formulate alternative best practices for utilizing Storyly features.

• Monitor and respond to inquiries and requests on Intercom, ensuring proper categorization and routing of issues.

• Analyze Storyly performance through tools like Google Analytics, Firebase, Mixpanel, Amplitude, and others.

• Produce actionable insights to enhance customer value.

• Represent Storyly at relevant local events and visit customers when advantageous.

⛳️ Requirements

• Proven experience in enhancing in-app user engagement for mobile applications.

• Minimum of 2 years’ experience in customer success and onboarding processes.

• 2 or more years of experience at mobile attribution partners (MMPs), mobile engagement analytics vendors, or e-commerce retail applications with a customer success focus.

• Technically savvy in mobile technology; capable of explaining SDKs, APIs, engagement metrics, user segmentation, and mobile operating system constraints.

• Proficient in Excel.

• Familiarity with mobile analytics tools such as Braze, Clevertap, Google Analytics, Firebase, Amplitude, and similar platforms.

• Exceptional written and verbal communication skills for managing customer relations and projects.

• Background in creative strategy development and product use-case formulation.

• Highly organized; able to plan proactively with meticulous attention to detail.

• Native-level communication proficiency in English and Hebrew.

• An engineering degree is not mandatory.

• Preferred qualifications include experience with mobile CRM, analytical or engagement tools; marketing or branding campaigns; creative agency strategy; e-commerce, finance, or utility sectors; loyalty programs.

🏝️ Benefits

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• [Insert additional benefit details here]