Customer Success Manager – EMEA

This is a fully remote position, open to applicants in Poland.

📋 Description

• Attain zero churn rates with designated customer accounts.

• Oversee customer engagement via the Storyly dashboard and actively seek opportunities to enhance product utilization.

• Develop content strategies and best practices aligned with customer goals and objectives.

• Design and deliver tailored product demonstrations.

• Create customized slide presentations for proof-of-concept initiatives.

• Manage Storyly customer accounts, including follow-up actions and tailored problem-solving.

• Follow up on Storyly registrations and proactively engage with new users.

• Research and formulate alternative best practices for Storyly features.

• Monitor and respond to inquiries and requests through Intercom, directing issues as necessary.

• Evaluate performance using Google Analytics, Firebase, Mixpanel, Amplitude, and other analytical tools.

• Generate actionable insights to enhance customer value.

• Represent Storyly at relevant local events and visit customers when advantageous.

• Collaborate with global brands and app owners to maximize the benefits of Storyly’s AI-driven content experience platform.

⛳️ Requirements

• Proven experience in enhancing in-app user engagement on mobile applications.

• Minimum of 2 years of experience in customer success and onboarding processes.

• 2 or more years of experience working with mobile attribution partners (MMPs), mobile engagement analytics vendors, or e-commerce retail applications, with a background in customer success.

• Tech-savvy in mobile technology; capable of explaining SDKs, APIs, engagement metrics, user segmentation, and mobile operating system constraints.

• Proficient in Excel.

• Familiarity with Braze, Clevertap, Google Analytics, Firebase, Amplitude, and other mobile analytics tools.

• Exceptional written and verbal communication skills pertaining to customer and project management.

• Experience in developing creative strategies and product use cases.

• Highly organized; able to plan proactively with meticulous attention to detail.

• Native-level proficiency in English and Hebrew.

• An engineering degree is not mandatory.

• Plus: experience with mobile CRM, analytical or engagement tools; marketing or branding campaigns; creative-agency strategy sectors; e-commerce, finance, or utility industries; loyalty sector.

🏝️ Benefits

• Opportunity for remote work.

• Full-time employment.