Customer Success Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Establish sustainable partnerships with schools, municipalities, and educational institutions across the Netherlands.

• Advise clients on school absenteeism and the effective use of AV1.

• Lead onboarding and implementation projects.

• Define success factors and ensure clients derive maximum value from AV1.

• Provide guidance on AV1 best practices, change management, and maximizing robot deployment and impact.

• Collaborate closely with Account Managers to engage educational leaders and decision-makers.

• Identify opportunities to expand the use of AV1 within schools, governing bodies, municipalities, and regions.

• Support strategic client discussions.

• Utilize practical insights from the Dutch education system to continuously enhance support.

• Report to the Director of Customer Success.

• Collaborate with Customer Success, Sales, Marketing, and Product Teams, as well as colleagues in Oslo, Munich, and London.

⛳️ Requirements

• A minimum of 10 years of experience in the education sector.

• Experience in education, school leadership, consulting, inclusion, or educational development, preferably in a senior role.

• In-depth knowledge of the Dutch education system, particularly Partnerships, school boards, foundations, and municipalities.

• Experience collaborating with schools, municipalities, or educational authorities at a leadership/governance level.

• Ability to navigate between pedagogical and administrative/governance contexts.

• Excellent command of the Dutch language (native or C1/C2 level).

• Good proficiency in English, both spoken and written.

• Proactive, solution-oriented mindset with a passion for inclusive education.

• Residing in the Netherlands.

• Legally authorized to work in the Netherlands without employer sponsorship.

• CV must be uploaded in English.

🏝️ Benefits

• Opportunity for hybrid/remote work for a sustainable work-life balance.

• Flexible working hours around core times (10:00 AM - 3:00 PM).

• Bonus scheme.

• Reimbursement for mobile phone and internet subscription.

• Regular enjoyable team events.

• Annual company outing.

• Growth opportunities in a scalable organization.

• Support and collaboration with Sales, Marketing, and Product Teams.

• All necessary resources and materials to ensure success.