Technical Success Manager

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Lead, mentor, and cultivate a team of Technical Success Architects.

• Develop and implement best practices, playbooks, and operational protocols.

• Foster accountability for customer outcomes, quality of delivery, and technical excellence.

• Assist with hiring, onboarding, performance evaluations, and professional growth.

• Collaborate with Sales on strategic initiatives as a senior Solution Engineer for complex and enterprise-level prospects.

• Facilitate technical discovery sessions, solution workshops, demonstrations, and presentations for executives.

• Convert customer requirements into scalable solution designs that align with business goals.

• Aid in commercial discussions by articulating business value, implementation strategies, and anticipated results.

• Contribute to growth and expansion opportunities through trusted technical advisory relationships.

• Supervise technical onboarding, implementation, adoption, and optimization services.

• Serve as a senior technical advisor for strategic clients, high-risk accounts, and executive escalations.

• Collaborate with Customer Success Managers to enhance adoption, value realization, retention, and renewals.

• Build and maintain relationships with implementation and delivery partners.

• Ensure that partner-delivered services meet quality, delivery, and customer satisfaction standards.

• Balance customer outcomes with commercial goals and delivery effectiveness.

• Monitor team performance, capacity, utilization, and customer results.

• Identify opportunities to enhance efficiency, scalability, and customer experience.

⛳️ Requirements

• Demonstrated experience leading customer-facing technical teams in a SaaS environment.

• Strong background in Solution Engineering, Sales Engineering, Technical Consulting, or Solution Architecture.

• Experience in supporting enterprise sales cycles and leading technical discussions with customers.

• Experience managing post-sales technical delivery, professional services, onboarding, or implementation teams.

• Experience overseeing external delivery and implementation partners.

• Strong commercial acumen with the ability to balance customer requirements, business objectives, and delivery efficiency.

• Exceptional communication and stakeholder management skills, with the ability to engage both technical and executive audiences.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.