This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage a portfolio of clients while ensuring customer satisfaction, retention, and commercial growth.

• Acquire in-depth knowledge of products and systems to effectively support and advocate for clients.

• Recognize client challenges and assist in resolving them.

• Collaborate with implementation teams to facilitate seamless onboarding and accelerate time-to-value.

• Spot upsell and cross-sell opportunities to enhance revenue growth.

• Streamline processes and leverage AI to enhance the customer experience.

• Cultivate trusted relationships with clients and achieve measurable improvements in retention and account growth.

• Offer customer insights that shape Griffin’s approach to customer success.

⛳️ Requirements

• 2-3 years of experience in B2B customer success or account management.

• Experience in financial services or fintech is advantageous but not mandatory.

• Excellent time management abilities with experience managing competing priorities while consistently achieving results.

• Proven track record in customer retention and account expansion.

• Strong skills in building relationships with both external clients and internal stakeholders.

• Comfortable utilizing new software tools for document creation, collaboration, and communication.

• Strong writing skills with the ability to produce clear and comprehensible documentation.

• Legal authorization to work in the UK.

🏝️ Benefits

• Discretionary commission.

• Remote-first flexibility: Work from anywhere in the UK.

• Opportunity to work from abroad: Up to 20 days a year.

• 25 days of holiday, in addition to bank holidays and a winter break.

• Share options.

• Auto-enrollment in the Penfold pension scheme.

• Private medical insurance with Bupa, including family coverage.

• Life insurance provided by AIG.

• One-on-one coaching and therapy sessions available through Oliva.

• Enhanced parental leave offering up to 6 months of full pay after two years of service.

• Claude subscription and access to various premium AI tools.

• Support in creating a comfortable and effective work-from-home setup.