Customer Success Manager, EMEA, APAC

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Collaborate with Implementation Specialists to facilitate a seamless onboarding experience

• Oversee account health and take proactive measures to avert churn

• Propel contract renewals, upselling, and cross-selling efforts

• Execute Executive Business Reviews and develop joint success plans

• Advise clients on procurement best practices, workflow redesign, and the adoption of new modules and integrations

• Train key stakeholders, primary contacts, and power users

• Collect product feedback for the Product, Sales, and Marketing teams

• Foster client advocacy through case studies and referrals

• Lead webinars and roundtable discussions

• Ensure accuracy in HubSpot CRM

• Enhance internal processes for Customer Success Managers

• Assist EMEA and APAC B2B accounts in achieving their business objectives with Precoro

• Maximize customer satisfaction, retention, portfolio growth, and customer advocacy

⛳️ Requirements

• Demonstrated experience in Customer Success or Account Management within a B2B SaaS context

• Proven track record of managing long-term customer partnerships over years, rather than focusing on short-term projects

• Proficient in English (C1+, both written and verbal)

• Excellent presentation skills

• Capability to engage in smooth and confident small talk

• Recognition that Customer Success serves as a revenue driver rather than merely technical support

• Comfortable discussing pricing, contract renewals, and upsell opportunities

• Strong curiosity, proactive attitude, personal accountability, and effective time management skills

• Ability to manage challenging customer discussions

• Skilled at navigating complex accounts and devising creative solutions

🏝️ Benefits

• Trust-based management with no micromanagement

• Supportive, open, and honest team culture

• Reimbursement for professional development, including courses, lectures, and workshops

• Flexible working hours

• 26 days of annual leave: 15 vacation days + 11 public holidays

• Medical insurance available after six months of employment

• Unlimited sick leave without the need for a medical certificate

• Pet-friendly offices located in Kyiv

• Support for Ukraine and contributions to projects assisting the Armed Forces