Customer Success Manager – EFUNDS for Schools

This is a fully remote position, open to applicants in Michigan, +1 more state.

📋 Description

• Act as the main point of contact for daily customer requirements, fostering robust, trust-based relationships with stakeholders from schools and districts.

• Oversee onboarding and readiness initiatives for implementation.

• Develop scalable processes, playbooks, and workflows for customer success.

• Detect gaps and introduce solutions that enhance customer experience and internal efficiency.

• Set up clear transitions, create partner engagement strategies, and develop approaches that empower districts.

• Assist schools in adopting technology that streamlines payment processes and boosts operational efficiency.

• Inform districts about best practices for utilizing EdTech solutions.

• Keep track of K–12 technology, compliance, and payment-system developments.

• Advocate for accessibility and equity in the adoption of technology.

• Promote the use of tools that simplify administrative tasks and enhance financial transparency.

• Represent customer interests internally and steer product development.

• Monitor customer health, tackle risks, reduce churn, and facilitate long-term success.

• Spot opportunities for account growth and collaborate with the Sales team.

• Record and analyze customer success metrics, usage patterns, and engagement levels.

• Establish frameworks for sustainable, scalable growth.

⛳️ Requirements

• At least five (5) years of experience in Customer Success, Account Management, or Sales within a SaaS start-up environment, particularly in EdTech or payment solutions.

• Bachelor’s degree in Business Administration, Business Management, Marketing, Finance, or a related discipline.

• Proven track record in managing customer relationships and driving revenue growth in technology solutions for the education sector and/or payment platforms.

• Strong experience in SaaS start-ups, with practical knowledge in EdTech, school payment systems, or equivalent technology-driven fields.

• Demonstrated history of sales or account expansion within the education technology or payment processing sectors.

• Excellent business insight, communication, and negotiation skills, with the ability to forge trust-based relationships with school administrators and district leaders.

• Capability to excel in a fast-paced, dynamic environment and adjust strategies to address evolving market and customer demands.

• Must pass pre-employment drug screening.

• Must not be a tobacco user, in accordance with legal regulations.

🏝️ Benefits

• Competitive overall compensation package.

• Work/Life balance.

• Employee engagement initiatives and recognition awards.

• Years of Service awards.

• Opportunities for career advancement and growth.

• Leadership Academy and Mentor Program.

• Continuing education and career certification options.

• A range of healthcare coverage choices.

• Traditional and Roth 401(k) retirement plans.

• Attractive Wellness Program.