Customer Success Manager, Dutch/Swedish speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the representative voice for customers and advocate for their needs within the organization.

• Transform customer insights into actionable strategies that enhance outcomes and experiences.

• Drive the realization of customer value and assist clients in achieving their desired business results.

• Optimize the value derived from customers’ investments in Unit4.

• Foster increased product adoption and maturity through success planning, guidance, and active customer engagement.

• Identify and pursue qualified upsell and cross-sell opportunities in collaboration with the Sales team.

• Function as the primary point of contact for Customer Success.

• Proactively manage customer risks to support retention efforts.

• Create and uphold success plans that align with strategic goals, milestones, and anticipated outcomes.

• Facilitate executive business reviews and strategic discussions with C-level executives.

• Convey customer objectives, challenges, product requirements, and value drivers to the Product, R&D, Support, and Sales teams.

• Oversee retention and manage churn across the designated region.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• Proficient in English and Dutch/Swedish, both spoken and written.

• Experience in a customer-facing role that emphasizes driving customer value and business outcomes within a cloud software context.

• Technically savvy and knowledgeable about customer engagement technologies, best practices, and current trends.

• Prior experience in the ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as needed (up to 20%).

• Exceptional communication and relationship management abilities.

• Capable of leading through influence and building trust.

• Adaptable, inquisitive, responsible, and collaborative in nature.

• Background checks may be necessary for customer projects and access to sensitive customer information.

• Right to work and personal identification may be required for security clearance.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for personal and professional growth.

• Access to tools and guidance for career development.

• Work alongside talented colleagues, role models, and mentors.

• Engage in sustainability initiatives through the Environmental, Social, and Governance strategy and the Act4Good program.

• A safe and inclusive working environment.

• Employee Resource Groups that welcome all employees.