Customer Success Manager, Dutch/Swedish Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as the voice of the customer and an advocate within the organization.

• Transform customer insights into actionable strategies that enhance outcomes and the customer experience.

• Facilitate the realization of customer value and optimize the benefits of Unit4 investments.

• Promote product adoption and maturity through strategic success planning, guidance, and value-added interactions.

• Identify and pursue upsell and cross-sell opportunities through qualified leads in partnership with the Sales team.

• Function as the primary point of contact for Customer Success, taking proactive measures to manage risk and support customer retention.

• Create and sustain customer success plans that are aligned with strategic goals, milestones, and anticipated outcomes.

• Lead executive business reviews and strategic discussions with C-level executives and customer management teams.

• Convey customer objectives, challenges, product requirements, and value drivers to the Product, R&D, Support, and Sales teams.

• Oversee retention and churn rates in the region while contributing to global retention goals.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• Proficient in English and Dutch/Swedish (both verbal and written).

• Background in a customer-facing role dedicated to enhancing customer value and business outcomes within a cloud software setting.

• Technically savvy and knowledgeable about customer engagement technologies, best practices, and industry trends.

• Previous experience in ERP, HCM, and/or financial planning software industries is advantageous.

• Willingness to travel as required, up to 20% of the time.

• Proven ability to cultivate strong customer relationships that foster retention, expansion opportunities, and successful customer outcomes.

• Exceptional communication and relationship management skills.

• Capable of leading through influence and building trust.

• Adaptable, inquisitive, accountable, and a team player.

• May require security clearance and background checks for customer projects and access to sensitive customer information.

🏝️ Benefits

• Flexible Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for growth and access to tools and guidance for professional development.

• Work alongside talented colleagues, role models, and mentors.

• Participate in sustainability initiatives, including the Environmental, Social, and Governance strategy and Act4Good program.

• A safe and inclusive workplace environment.

• Employee Resource Groups available to everyone.