Customer Success Manager, Dutch/Swedish Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the voice of the customer and advocate within the organization.

• Transform customer insights into actionable strategies that enhance outcomes and experiences.

• Facilitate the realization of customer value and assist clients in achieving their desired business results.

• Optimize the benefits of customers’ Unit4 investments.

• Boost product adoption and maturity through comprehensive success planning, guidance, and value-added customer interactions.

• Identify and promote upsell and cross-sell opportunities through qualified leads in partnership with Sales.

• Function as the primary point of contact for Customer Success.

• Proactively oversee risk management and support customer retention efforts.

• Create and uphold customer success plans that align with strategic objectives, milestones, and anticipated outcomes.

• Lead executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Convey customer objectives, challenges, product requirements, and value drivers to Product, R&D, Support, and Sales teams.

⛳️ Requirements

• A strong passion for cultivating robust customer relationships that enhance retention of recurring revenue (ARR), create expansion opportunities through Customer Success Qualified Leads (CSMQLs), and ensure successful customer outcomes.

• Exceptional communication and relationship management abilities.

• Proficient in English and Dutch/Swedish (both verbal and written).

• Accountable for retention and churn management within the region, contributing to global retention goals.

• Responsible for promoting adoption and effective use of the Success4U program.

• Clear communicator with a professional demeanor, empathy, and enthusiasm.

• Capable of leading through influence and building trust.

• Experience in customer-facing roles focused on delivering customer value and achieving business outcomes in a cloud software setting.

• Technically knowledgeable and familiar with customer engagement technologies, best practices, and trends.

• Previous experience in ERP, HCM, and/or financial planning software industries is advantageous.

• Willingness to travel as needed (up to 20%).

• May be required to complete background checks, including right-to-work verification, identification, criminal record declarations, and work history checks, in accordance with local laws.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for growth, along with tools and guidance.

• Collaboration with talented colleagues, role models, and mentors.

• A safe and inclusive working environment.

• Employee Resource Groups that are open to everyone.

• Sustainability initiatives through the Environmental, Social, and Governance strategy and the Act4Good program.