Customer Success Manager, Dutch Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the voice of the customer and advocate for internal customer needs.

• Transform customer insights into actionable strategies that enhance outcomes and experiences.

• Facilitate the realization of customer value and optimize the benefits of Unit4 investments.

• Boost product adoption and maturity through effective success planning, guidance, and customer interactions.

• Identify and promote qualified upsell and cross-sell opportunities in collaboration with Sales.

• Function as the main Customer Success representative, proactively addressing risks and supporting retention efforts.

• Create and uphold customer success plans that align with strategic goals, milestones, and anticipated results.

• Conduct executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Relay customer objectives, challenges, product requirements, and value drivers across Product, R&D, Support, and Sales teams.

• Oversee retention and churn management within the region.

• Encourage adoption and efficient use of the Success4U program.

⛳️ Requirements

• Proficient in English, both spoken and written.

• Knowledge of Swedish or Dutch is considered an advantage.

• Background in a customer-facing role with a focus on driving customer value and business outcomes within a cloud software context.

• Technically adept and knowledgeable about customer engagement technologies, best practices, and industry trends.

• Previous experience in ERP, HCM, and/or financial planning software sectors is beneficial.

• Strong communication and relationship management abilities.

• Capable of leading through influence and building trust.

• Willingness to travel as needed, up to 20% of the time.

• May require security clearance and background checks for customer projects and access to sensitive customer information.

• Must provide right-to-work documentation, personal identification, and work history information as required by local laws.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Growth opportunities, tools, and mentorship.

• Collaboration with talented colleagues, role models, and mentors.

• A safe and inclusive workplace environment.

• Access to Employee Resource Groups open to all employees.

• Engagement in sustainability initiatives through the Environmental, Social, and Governance strategy and the Act4Good program.