Customer Success Manager, Dutch Speaking

This is a fully remote position, open to applicants in Spain.

📋 Description

• Serve as the voice of the customer and act as an internal advocate.

• Transform customer insights into actionable steps that enhance outcomes and experiences.

• Foster customer value realization and optimize the benefits of Unit4 investments.

• Enhance product adoption and maturity through strategic success planning, guidance, and value-added customer interactions.

• Identify and propel upsell/cross-sell opportunities through qualified leads in partnership with the Sales team.

• Function as the main point of contact for Customer Success, proactively managing risks and supporting retention efforts.

• Create and sustain success plans that are in line with customers' strategic objectives, milestones, and anticipated outcomes.

• Lead executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Ensure that customer goals, challenges, product requirements, and value drivers are well understood and communicated across Product, R&D, Support, and Sales teams.

• Oversee retention and churn within the region, contributing to global retention goals.

• Promote adoption and effective use of the Success4U program.

⛳️ Requirements

• A strong passion for cultivating customer relationships that bolster retention of recurring revenue (ARR), expansion opportunities via Customer Success Qualified Leads (CSMQLs), and achieving successful customer outcomes.

• Exceptional communication and relationship management abilities.

• Proficient in English and Dutch (both verbal and written).

• Capable of effectively collaborating with a diverse range of internal and external stakeholders.

• A clear communicator with a professional demeanor, empathy, and enthusiasm.

• Skilled at leading through influence and building trust.

• Experience in customer-facing roles focused on driving customer value and achieving business outcomes in a cloud software environment.

• Technically savvy and knowledgeable about customer engagement technologies, best practices, and industry trends.

• Prior experience in the ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as needed (up to 20%).

• May require security clearance and background checks for customer projects and access to sensitive customer data.

• Right to work and personal identification may be necessary for relevant security checks.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Growth opportunities, along with tools and guidance.

• Access to talented colleagues, role models, and mentors.

• A commitment to sustainability initiatives.

• A safe and inclusive working environment.

• Employee Resource Groups available to all.