Customer Success Manager, Dutch Speaking

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Serve as the voice of the customer and advocate for internal customers.

• Transform customer insights into actionable strategies that enhance outcomes and improve the customer experience.

• Facilitate the realization of customer value and assist clients in achieving their desired business results.

• Optimize the value derived from customers’ Unit4 investments.

• Foster product adoption and maturity through success planning, guidance, and value-added engagements with customers.

• Identify and promote upsell and cross-sell opportunities through qualified leads, in partnership with the Sales team.

• Act as the main point of contact for Customer Success.

• Proactively manage risks and support customer retention efforts.

• Create and maintain customer success plans that align with strategic goals, milestones, and anticipated outcomes.

• Lead executive business reviews and strategic discussions with C-level stakeholders and customer management teams.

• Convey customer objectives, challenges, product requirements, and value drivers to Product, R&D, Support, and Sales teams.

• Oversee retention and churn across the region, contributing to global retention goals.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• A strong passion for cultivating robust customer relationships that enhance the retention of recurring revenue (ARR), promote expansion opportunities via Customer Success Qualified Leads (CSMQLs), and ensure successful customer outcomes.

• Exceptional communication and relationship management abilities.

• Proficient in both English and Dutch (verbal and written).

• A clear communicator with a professional demeanor, empathy, and enthusiasm.

• Capability to lead through influence and build trust.

• Experience in a customer-facing position aimed at driving customer value and business results within a cloud software environment.

• Technically savvy and knowledgeable about customer engagement technologies, best practices, and current trends.

• Prior experience in the ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as required, up to 20% of the time.

• May necessitate security clearance/background checks for customer projects and access to sensitive customer information.

• Right to work and personal identification may be required for relevant security screenings.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Career growth opportunities.

• Access to tools and guidance for professional development.

• Collaborate with talented colleagues, role models, and mentors.

• Engage in sustainability initiatives, including Environmental, Social, and Governance strategies and the Act4Good program.

• Enjoy a safe and inclusive working environment.

• Participate in Employee Resource Groups that are open to all.

• Thrive in an equal opportunity workplace.