Customer Success Manager, Dutch Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the voice of the customer and advocate for internal customer needs.

• Transform customer insights into actionable strategies that enhance customer outcomes and experiences.

• Facilitate the realization of customer value and maximize the benefits of Unit4 investments.

• Enhance product adoption and maturity through strategic success planning, guidance, and customer interactions.

• Identify and pursue qualified upsell and cross-sell opportunities in collaboration with the Sales team.

• Proactively address customer risks and support retention as the primary point of contact for Customer Success.

• Formulate and sustain customer success plans that align with strategic goals, milestones, and anticipated outcomes.

• Lead executive business reviews and strategic discussions with C-level executives.

• Convey customer objectives, challenges, product requirements, and value drivers across Product, R&D, Support, and Sales teams.

• Oversee retention and churn within the region and contribute to global retention goals.

• Promote the adoption and effective use of the Success4U program.

⛳️ Requirements

• Proficient in English and Dutch (both verbal and written).

• Strong communication and relationship management capabilities.

• Ability to lead by influencing and building trust.

• Experience in a customer-facing role focused on enhancing customer value and achieving business outcomes in a cloud software context.

• Technically knowledgeable and familiar with customer engagement technologies, best practices, and industry trends.

• Previous experience in the ERP, HCM, and/or financial planning software sectors is advantageous.

• Willingness to travel as necessary, up to 20% of the time.

• May require security clearance and background checks for customer projects and access to sensitive customer information.

• Must provide right-to-work documentation, personal identification, and work history information if mandated by applicable checks.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Opportunities for personal and professional growth.

• Access to tools and guidance for professional development.

• Collaborate with talented colleagues, role models, and mentors.

• Engage in sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good program.

• Work in a safe and inclusive environment.

• Participate in Employee Resource Groups that are open to all.

• Commitment to equal opportunity employment.