Customer Success Manager – Commercial Real Estate

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance relationships with designated base building accounts

• Promote product usage and growth within owner portfolios and individual buildings

• Spearhead initiatives to enable base building wallet credentials for all tenants

• Manage tenant expansion initiatives ("Street-to-Seat") within assigned accounts

• Direct landlord renewal initiatives in collaboration with internal teams

• Ensure prompt renewals and high levels of customer satisfaction across assigned properties

• Develop and sustain relationships with key partners, including CRE partners, HID, Allegion, Wavelynx, Apple, and Google

• Act as a liaison for property managers, asset managers, and operational teams

• Support corporate-level relationships alongside SwiftConnect leadership as required

• Conduct 8–10 customer meetings weekly, with a strong preference for in-person interactions

• Organize and host on-site property events, product launches, and tenant activations

• Represent SwiftConnect at significant property events and partner functions

• Maintain an accurate sales pipeline, tracking opportunities, renewals, and expansion efforts

• Update internal systems, including Salesforce, with account activities, meeting results, and pipeline statuses

• Collaborate across functions with product, sales, and customer success teams on account strategy and execution

⛳️ Requirements

• 5+ years of experience in account management, customer success, or business development, preferably within PropTech, Real Estate, or SaaS

• Demonstrated success in managing enterprise or multi-site accounts

• Excellent relationship-building and interpersonal abilities

• Experience engaging with commercial real estate stakeholders, including owners, property managers, and asset managers

• Willingness to travel

• Familiarity with access control, digital credentials, or related technologies is advantageous

🏝️ Benefits

• No specific benefits, perks, or additional compensation are stated