Customer Success Manager – Commercial

This is a fully remote position, open to applicants in Sweden, +2 more countries.

📋 Description

• Oversee a portfolio of corporate clients utilizing Arctic Wolf’s CyberSOC solution.

• Meet renewal and growth objectives through consultative sales strategies.

• Engage with customers to gather insights and relay feedback to the organization.

• Ensure client satisfaction by conducting quarterly account reviews.

• Negotiate upsell opportunities by effectively positioning additional Arctic Wolf services.

• Provide expert advice to clients using domain knowledge and product expertise to formulate future growth strategies.

• Organize and prioritize a significant volume of tasks and requests.

• Address customer issues and inquiries, including clarification, impact assessment, recommendations, and guiding clients toward alternative solutions.

• Develop and manage automated systems to predict and communicate about at-risk clients.

• Formulate risk mitigation strategies to retain clients at risk of leaving.

• Typically requires travel of 10% or less.

⛳️ Requirements

• Minimum of 5 years of proven success in a sales position, ideally within a technology company.

• Experience in field sales is highly preferred.

• Ability to adapt and thrive in a fast-paced, dynamic environment.

• Strong aptitude for technology.

• Proficiency in spreadsheet applications and Salesforce.

• Unwavering commitment to customer service, quality of business, and data security.

• All candidates must successfully pass a criminal background check and employment verification as a prerequisite for employment.

• Capability to use technology involving keyboard operation, verbal communication, and visual acuity for device screens.

• Mobility to navigate office spaces if working on-site.

• Adequate mobility for utilizing public and private transportation during business travel.

• May require moving or lifting items weighing 25 pounds or less.

🏝️ Benefits

• Variable incentive compensation.

• Equity grants for new hires.

• Comprehensive benefits package.